Measuring the contribution of collaboration
As I traveled around the country recently talking with clients about collaboration and knowledge management (yes, KM has become a hot topic again), two issues came up over and over. The first is what...
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Yum! Brands Celebrates Customer Maniacs
While visiting with Yum! Brands, I was treated to an employee recognition ceremony. Actually, it would have been hard to ignore it. The recognition committee – a few folks dressed up in holiday regalia...
View ArticlePlan for social media success, don’t just expect it to happen
Many of my blogs make the point that employing a “provide and pray” approach to social media is a recipe for failure. Despite the ease-of-use and intuitive nature of social media, without a clear...
View ArticleOperational Resilience – Not!
A key tenet of Operational Resilience – the topic Elise Olding, Donna Fitzgerald and I have been writing about lately – is the ability to drive decision making to the edges of the organization where...
View ArticleBeware: The Seduction of Social
During the past week, I enjoyed a number of face to face meetings with clients from across a wide variety of industries. We talked about a raft of issues, some industry-specific, some pretty general in...
View ArticleSurvey Results from the Social Media Strategy Webinar
This week Anthony Bradley and I delivered a webinar titled “Taking A Strategic Approach to Social Media.” During the webinar we asked the attendees three questions about their social media initiatives....
View ArticleOf Autopsies and Analytics
Recently, I read an interesting article from MIT Tech Review which diagnosed why the social network Friendster failed – An Autopsy of a Dead Social Network. The research done by David Garcia and...
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Thanks for all the fish but I’m still hungry and I didn’t learn anything
I’m constantly amazed at how enamored people are with numbers. Every time I give a presentation, I see people scribble down statistics about anything even if the validity or actionability of the number...
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Where has all the Social gone?
Do you wonder where all the interest in social went? Once the hottest trend since sliced bread, interest in social definitely dissipated. Based on my client conversations and research, I surmise that...
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